How do I contact PDFMonkey support?

Use the in-app chat widget in the bottom-right corner of your PDFMonkey dashboard for the fastest response. You can also email support@pdfmonkey.io. Both channels use the same queue and get the same fast, personal response.

What are PDFMonkey’s support hours?

The team typically replies within a few hours during business hours in the Central European Time zone. Urgent issues often receive a faster response.

Does PDFMonkey use chatbots for support?

No. Every response comes from a real person on the PDFMonkey team. They read your templates, inspect your payloads, and reproduce issues on their end when needed—no bots or canned responses.

Support

PDFMonkey is built and supported by a small, dedicated team. When you reach out for help, you talk to people who know the product inside and out – and who genuinely care about getting you unstuck.

We don’t hide behind ticket queues or chatbot scripts. We read your templates, look at your data (with your permission of course), and dig into the details until your PDFs come out right.

How to reach us

In-app chat

The fastest way to get help is through the chat widget in your PDFMonkey dashboard. Click the chat icon in the bottom-right corner and send us a message. We typically reply within a few hours during business hours (Central European Time).

Email

You can also email us directly at support@pdfmonkey.io. We use the same queue for chat and email, so you will get the same fast, personal response either way.

What to expect

When you contact support, here is what you can count on:

Real humans, every time. No bots, no canned responses. You will hear from someone who actually works on PDFMonkey.
Fast responses. We typically reply within a few hours during business hours (CET). Urgent issues often get a response faster.
We dig into your actual problem. We don’t just send you a link to the docs and close the conversation. We look at your templates, inspect your payloads, and reproduce issues on our end when needed.
Help with anything PDFMonkey. Whether it is template design, API integration, Liquid syntax, debugging a failed generation, or understanding your options – we are here for all of it.

Tips for getting help faster

The more context you share upfront, the faster we can help. Here is what makes a big difference:

Include your Template ID or Document ID. This lets us pull up your exact setup immediately.
Describe what you expected vs. what happened. “The table should have 5 rows but only 3 appear” is much more helpful than “it doesn’t work.”
Attach a screenshot or the generated PDF if the issue is visual – layout problems, missing content, styling glitches.

We love hearing from you

Support is not just for problems. If you have a question about how to approach something, want to share feedback, or just want to say hi – reach out. We genuinely enjoy talking to the people who use PDFMonkey, and some of our best feature ideas started as a quick chat message.

Frequently asked questions

How do I contact PDFMonkey support?: Use the in-app chat widget in the bottom-right corner of your PDFMonkey dashboard for the fastest response. You can also email support@pdfmonkey.io. Both channels use the same queue and get the same fast, personal response.
What are PDFMonkey’s support hours?: The team typically replies within a few hours during business hours in the Central European Time zone. Urgent issues often receive a faster response.
Does PDFMonkey use chatbots for support?: No. Every response comes from a real person on the PDFMonkey team. They read your templates, inspect your payloads, and reproduce issues on their end when needed—no bots or canned responses.